Air India

Copilot plugin for Microsoft Teams improves operational decision-making

Air India built a custom Copilot plugin for Microsoft Teams that lets employees query flight, equipment, and airport data in natural language and visualize results in Power BI. The plugin democratizes data access, reduces dependence on a few experts, and accelerates collaborative decision-making to resolve operational delays. Developed with Microsoft in about 20–25 days, it’s deployed across airports, cargo, engineering, commercial, and digital teams.

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