Accelleron

Ticket-Fox IT service management on Microsoft Power Platform

After being carved out from ABB Ltd., Accelleron faced the urgent challenge of establishing an effective IT service management system to support its operations across multiple countries. To address this, the organization developed Ticket-Fox using Microsoft Power Platform, creating a transparent ticketing system that integrates with over 80 applications. This innovative approach not only streamlined processes for 2,700 agents but also significantly reduced the onboarding time for new agents from two days to just 30 minutes. As a result, Accelleron has enhanced operational efficiency, improved issue resolution speed, and fostered better collaboration across its global teams.

This case study is in our research queue. We publish each one with the outcomes and the sources behind them, which takes time — check back, or read the ones that are ready.