Aberdeen City Council

Microsoft 365 Copilot deployment at Aberdeen City Council

Facing spiked demand and limited staff capacity, Aberdeen City Council deployed Microsoft 365 Copilot to automate repetitive administrative work across its services. Copilot was rolled out to 700 staff and the council is piloting a telephony solution with Dynamics 365 to deliver personalized messaging and resources via Facebook Messenger. Staff adoption shows documented gains in work productivity and job satisfaction, and faster delivery of priority resident services.

This case study is in our research queue. We publish each one with the outcomes and the sources behind them, which takes time — check back, or read the ones that are ready.